You can check the shipping status of your order on Lassou. If the seller added tracking information, you can check when your order should arrive. To track your purchase. You’ll see the shipping status to the right of your order:
- Not Shipped: The seller hasn’t shipped the order yet or didn’t update the order on Lassou.
- Shipped: The seller marked the order as shipped.
- Fulfilled: The seller added a tracking number and the package has left the shipping facility.
Track package: If the seller added a tracking number, you’ll see Track Package. Click Track Package to see more tracking updates.
You can also see shipping information in the shipping notification emails for your order. Click Track Package in the email notification to view the status of your delivery.
Check your item's delivery information
If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. You can find your order's delivery information in your Purchase history. You'll be able see the item's expected delivery date, and the address it's being shipped to.
Let the seller know your item hasn't arrived
If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item.