About Lassou

Lassou is a marketplace - platform where vendors can come together to sell their products or services to a curated customer base. All marketing and operations are managed by us. The vendors own the products and also manages the complete end-to-end fulfilment process. The description and inventory of the goods, and processing of the orders, is managed entirely through an integration with your e-commerce platform, and there is no manual intervention required on your part after the initial set up. A manual option is available also. 

 

We plan to promote the site and it's product range across all organic and paid advertising channels, including Google, Facebook and email.

Regarding the commission:  the pricing structure will be 20% commission on product revenue only (15% on soft drinks and No-Abv drinks). This excludes VAT and Shipping. We do not charge a minimum listing fee at this stage, although plan to implement one from April onwards at £49 per month. 

We will waive the £49 monthly fee for the first 6 months, as appreciation for your support as an early pre-live seller. Thank you for being willing to onboard at this early stage.

General

Each order customer place shall be deemed to be an offer by the customer to purchase the goods and/or services specified within it subject to the Terms of Service and the applicable details on the product page.

No order shall be deemed to be accepted by the Seller until we (acting as the commercial agent of the Seller) issue an acknowledgement email of your order. The contract between the customer and a Seller (also called a merchant or brand) will relate only to those goods and/or services notified in the email acknowledgement of order.

Sellers and customers both acknowledge and accept that your product’s Rating and Review will be publicly available for viewing on the Site.

We are not responsible for checking or editing the Reviews or Ratings on the Site, but will from time to time undertake checks of the content that has been posted. If we come across any reviews which, in our absolute discretion, are illegal, defamatory, offensive or obscene then we reserve the right to immediately remove such posts without notice.

We will investigate any Review which is reported to us as being illegal, defamatory, offensive or obscene and take whatever action we deem reasonably necessary in relation to that Review.
You agree to indemnify and hold us, our affiliates (and their respective employees, directors and representatives), harmless against any claim or action brought by a third party, arising out of or in connection with any Reviews or Ratings left by you on the Site.

The potential is great but a lot depends on you. Like many marketplaces, your order volumes will depend on what you put in: your products, product descriptions, pricing, shipping charges, product images...all of these factors and more will have a significant effect.

We offer advice on every aspect and will work particularly closely with you on the set-up to maximise your potential. You also need never receive more orders than you can handle. We have a very simple way for you to set your inventory levels.

When the customer buys  3 different products from 3 different brands they going to have 3 different deliveries that are imperfect nature of platform as this point as we are moving so quickly, once we will have more data we take it in to do warehouse that we can combine them as one order. We may implement a shipping rate maximum, for example, £4.95.

We were not looking for the perfection and perfect moment to go live, we keep perfect the system every day.

Yes, absolutely. We share with you buyers details as email address, contact and delivery information. The buyer can directly contact you from your Seller Profile Page.

All available product categories are listed on the Terms of Service Policy.

If you would like to request a specific category not listed above please email [email protected]

For more information, you can visit complete content policy here (Terms of Service).

Please contact your account manager regarding activating your account, if you are unsure who your account manager is you can contact us directly for further assistance.

Fulfil your order in 2 - 5 business days after the order has been placed.

Lassou Seller Portal

Register as a seller or log-in to access your Seller account. 

Once you have successfully logged in, your seller dashboard will open up. The Seller dashboard provides you with all the information related to your Products, Orders, Commissions, Shop statistics, Images, and other details.

You can manage your Seller account from the “My Account” submenu under the “Profile” menu. Here you can see an example of a Seller Dashboard.

The “My Account” page allows you to edit your Seller information, including your profile picture, banner image, and all the business information relating to your Seller account.

 

Key shop elements to address:

The banner Image: Upload a single image that represents the style of your brand and makes a strong first impression on shoppers. The ideal dimensions of the image are 2400 x 900 px, and we strongly advise you to adjust the dimensions of the banner for the best presentation of your shop. You can upload an image in any dimension, and then crop it within the platform. Here you can see an example of a banner displayed on the Seller Profile Page.

Brand Logo: We recommend that you upload a brand logo image with the dimension of 165x165 px.  Your upload an image in any dimension, and edit within the platform if necessary. Avoid large-sized photos, high-resolution images, and uncompressed images as these can drastically reduce the page load speed, which negatively impacts on the customer experience.

Brand Profile Image: We recommend that you upload an image with the size of 160 x160 px. Too large image files can take a long time to load. You can upload an image of any dimension, and then adjust this in the platform afterwards.

Shop Short Description: Share a brief welcome message with shoppers, tell them more about yourself and what you are selling. The Short Description will appear on the Lassou website on each of the product landing pages that you sell on Lassou. Here is an example of a product description.

Detailed Shop Description: Upload videos or photos and share the story behind your products, how your business came to be, and what your vision is for your brand. This is your opportunity to tell your brand story in a unique and authentic way so that the Lassou customer can learn about and engage with your brand.

You are able to use HTML code to embed images, videos and customer styling into the Description tab.

The Detailed Shop Description will appear on your dedicated Seller Profile Page. Here is an example of how it will look to the customer. 

Shop Policies: Here you will need to outline all of your policies for shipping, returns, exchanges, payments, custom items, or any other guidelines that are important for shoppers to know before they make a purchase of your products on Lassou

  

“If you have the courage to start, you have the courage to succeed.” Mel Robbins

Creating a product listing is the first step to getting your products in front of potential buyers. We have a range of tools and options to help optimise the appearance of your products on Lassou. 

Adding new products to your new Seller store on Lassou is easy and relatively fast. We have multiple ways how to add the products to your store, including:


1. The easiest, fastest, and best way to integrate your products is by synchronising your existing eCommerce store with Lassou store. We support several different eCommerce store integrations. Contact us to learn more. 

2. Manually add products using the “Add Product” from Lassou Seller Portal.

3. Upload your products as a bulk upload via CSV file from Lassou Seller Portal.

Creating a listing is the first step in getting your item in front of buyers. 

 

Step#1: 

Add products to your shop by clicking on “My Products” - “Product listing”.

In the “Product listing” page click on “Add Product” and fill-up the required information. See the example of adding the product by clicking here.

By clicking on ••• dots from “Action menu” you can add, and edit your product, disable and view the product in-store anytime you need. Under this menu, you can find all the product-related information. Also, you can synchronise the product with the product information in your existing e-commerce store. See the example of adding the product by clicking here.

 

Step#2:

Enter the details in the given fields of the product form. See the example screenshots below. 

Tip: Item listing photo

We highly recommend uploading an image with dimensions of 1024x1024 pixels wide. Square images are best for the design style of Lassou. When it comes to image size, bigger isn't always better, as uploading multiple large images can affect site performance. If you're adding multiple photos to a page, keep your overall page size in mind. The dimensions of the original image you upload to your site can have a significant impact on how it displays. 

 

If you want to add your product as a bulk, go to “More Action” and click on “Add a product by CSV”. This way you can add a product and also bulk edit of your products. See the example here.

When you are adding products via CSV file, please keep in mind that the formatting of the file must be exactly as an example provided and available for download on the product upload page. All information included an example of the CSV file you can find in “Add a product by CSV” section.

For inserting images to the following spaces, you need to get the public URL which can be accessed from anywhere. Further, you need to enter that public URL into the source code. Please refer: here

This action will give you a pop-up. Here you need to enter the following code:

<img src="path of image">

Please refer: here

You need to enter the public URL of the image in place of the text ‘path of image‘.

See example: here and here

 

How to get the public URL of the image?

If you want to upload a local image to these spaces, you first need to upload the resource/image to the Cloud like on CDN (Content Delivery Network), Dropbox, etc.

Then you’ll be able to get the public URL for that image.

Suppose you are using Dropbox as your file hosting service. The steps to get the public URL of an image uploaded to dropbox are:


Go to your Dropbox Public folder.Upload your images into this folder (please keep in mind the dimension of the image around 700 x 800px).Click on an image and select Copy public link.Copy the public URL.

Also you can use free image hosting websites, for example: https://freeimage.host/

Upload the image from your PC (please keep in mind the dimension of the image around 700 x 800px).Embedded code choose > HTML full linked <Copy the link and paste it into the “Source Code

Please refer: here

Okay, so you’ve set up your shop on Lassou, you’ve published your first products, and you’ve made your first sale. Now it’s time for you to be rewarded! 

Setting up your payment methods is essential to your online shop. Please log-in to your seller account and go to your “Payment details” option in the “Profile” menu, and select as Payment Method - PayPal, and add your Business PayPal email address. See the example here.

The PayPal payment method is a faster, more convenient, more secure way to get paid by Lassou. The advantage of this is that you do not have to process your payouts manually. However, you do need to have a Business Paypal Account

By setting up on Lassou with a Business PayPal Account, or converting your personal PayPal account to a business PayPal account, you certify to us that you are using it primarily for a business or commercial purpose.

Is very easy to separate the order coming from the Lassou. We have available method on how to separate the orders.

Log-in to your Shopify store:

- Go to “Orders” > “More Filters

- Click on “Sales Channel” and tick the “Lassou Seller Sync App

Please refer here.

 

For easy access of this view anytime you need, click on “Save View” and name it as you wish.

Please refer here and here.

Order Management - Lassou Seller Portal

The way that you manage the fulfilment of orders that you receive on Lassou will depend on the method that you used for uploading products to your Lassou store. 

When using the preferred method of Syncing your existing e-commerce store, the orders received on Lassou will be sent directly into your existing e-commerce store, such as Shopify.

In this case, you will use the functionality in your e-commerce to receive, process and manage the status of the orders that you receive from Lassou. 

When you change the fulfilment status of the order in your e-commerce store backend, the change will be reflected in the Lassou Seller Portal, and the customer will be informed. You will not need to log in to the Lassou Seller Portal to manage orders when you are using the Synching based set up. 

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If you are not using the Synching based set up, you will need to log in to the Lassou Seller Portal to manage your orders. 

When an order for one of your products is made on Lassou, you will first of all receive an email with the order details. When you receive the email, you will need to log-in to Lassou Seller Portal.

Go to your seller panel and click on “Orders” > “Order Listing” > “View.” From here you can manage the order status. See an example here.

Click ••• dots from “Action menu” to view the order details, and enter the relevant delivery information. See an example here.

Once the order has been fulfiller, you will need to mark the order delivery status to “Fulfilled”. 

Once the order has been delivered, you will need to mark the delivery status as “Delivered”, enter the delivery date & submit.

Again, if your existing store has been linked with Lassou store, you don’t need to do anything. Once the product is delivered to the customer, the fulfilment status will be automatically updated upon confirmation of the delivery company.

Sellers are obligated to complete a sale with a buyer. However, we understand that there may be certain circumstances in which orders need to be canceled.

If a buyer asks you to cancel an order and you have not yet shipped and confirmed the shipment, you can cancel it:

Using Shopify Connector:
Log-in to your Admin Shopify Dashboard got to “Orders” > “More Action” choose the reason of the cancellation and click on “Cancel Order
See an example here.

Using Lassou Seller Dashboard:
Log-in to your Seller Dashboard, go to “Orders” > “Order Listings” choose the order you need to cancel and press “View” from the action menu. Further, clicking on the Raise RMA Request button in the Order detail page, admin can initiate the refund request.
See an example here.

When you cancel an order, Lassou automatically updates the order status in the buyer's Lassou account and sends an email notification to the buyer. Both cancellations and returns are a normal part of most sales operations.

After you purchase a postage label, you need to download and print it. You can download and print a shipping label as often as necessary, until the Dispatch Date for the order.

Printing and attaching your label to your package has several steps:

• Download a shipping label

• Print a shipping label

• Attach a shipping label to a package

How to download and print a shipping label

To download a postage label:

Sign in to Lassou Seller Portal.
• Click “Orders”.
• Click “Orders Listing”.
• Click on the “Action” button of the order for the postage label you want to reprint.
• Go to “ADDITIONAL CUSTOMER & ORDER DETAILS” section
• Click Print Shipping Label and download it as a .PDF file.

See an example here

• Open the downloaded PDFs.
• Select to Print the PDF. This is usually in the File dropdown.
• Select the paper size you want to use. If you’re printing on label paper, be sure to select “4 in. x 6 in.” as the paper size in your printer settings.
• Check the preview to be sure that the label is formatted correctly. If the label doesn't print with the correct aspect ratio, package scanners may not be able to read your label, and your package may not be delivered on time.
• Click Print.


Please repeat the process for any of the required documents as: Customer Invoice, Packaging Slip, Seller Invoice.

Lassou Seller Portal offers reporting tools that you can use to extract sales data for the transactions in your Seller account. You can access a range of data reporting options, including the ability to extract data over a defined time range, and status of the order.

The Lassou sales data exports as a comma-separated values (CSV) file that you can open, edit and format in your computer's spreadsheet program.

Sign in to Lassou Seller Portal.
• Click “Orders”.
• Click “Orders Listing”.
• Click on “Export” and choose the range of the dates and type of the order you want to exhort the data.

See an example here.

Customer support

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